An Interview with Naturel Collagen Canada’s Jacqui Dunal


Jacqui Dunal, the entrepreneur behind Naturel Collagen Canada has been in business for four years, providing her customers with a skin care product she truly believes in. We sat down with Dunal to discuss the beginnings of her business success.

Ms. Dunal, starting a business is no simple task. How did you launch Naturel Collagen Canada with such success?

I am a one woman business. Most of my orders started to come from friends and family and by
referrals. Once my web site,, was set up I started receiving on-line orders and gained a steady customer base mainly in Canada and some in the US. Once an order is placed and paid by PayPal I receive notification of payment and I respond immediately letting a customer know that her or his order will be shipped next day. I then package it, take it to the post office, and send another e-mail to the customer with a tracking number. Occasionally customers will phone me with questions such as, “Does it really work?” I then answer their questions and refer them to my interview with Century Health TV Network. If I don’t have the answers I contact the manufacturer for more information. Most of them are repeat customers and are very happy.

Do those repeat clients tend to fall into a particular niche market?

Most of my clients are middle aged women who have tried different anti-aging products available on the market and who have told me that the collagen products do not really work. I explain to them that they don’t work because the collagen contained in those products is ‘dead’ and therefore does not work with our epidermis. I also explain the different types of collagen used in the cosmetics industry and then compare them to the natural fish collagen contained in our skin care products. Quite often women are not aware what collagen is and why it is so important for our skin, the largest organ in our bodies.

It sounds like you really have some expert knowledge about skin care. How did you prepare for this job?

This is very simple – I took over 10 months to experiment with the products to make a decision about whether to start selling these products. The day I discovered that these products work I became a distributor. I read all the marketing materials provided by the manufacturer as well as all the history on the discovery of fish collagen and studies that have been done over the last 20 years.

Naturel Collagen Canada is located at 891 New Westminster Drive in Thornhill, ON. For more information about the company and its products, visit or email

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